Idiots are not heros!

Todays blog revolves around this JetBlue flight attendant who in "the peoples hero" by freaking out on some people, pulling an emergency slide with 2 beers in hand, and fluttering away like a giant douche-canoe.

Here's a recent story about it:
http://www.thestar.com/news/world/article/846995--the-anti-slater-how-one-flight-attendant-handled-an-on-board-free-for-all?bn=1

Ok so the jist is as he accounts:
2 passengers were fighting. Slater steps in, gets hit in the head with a piece of luggage and absolutely looses it. Grabs 2 beers, pulls the emergency slide, slides down to the tarmac, drives home. At this point he's arrested for multiple charges.

What makes him even more of a douchebag is that reports are coming out that show that he might have been lying. That he was in fact the one that started the fight.


That aside, assuming he was telling the truth, he's not a hero, and doesn't deserve anyone's pity or cheer.

Imagine if you may; You call TELUS because your long distance has been suspended and you're told it's because you didn't pay your bill. A system error caused us to not send a bill for a few months so you weren't getting it. As a customer this is still your fault. You didn't receive a bill, didn't call us to let us know you weren't getting them, and didn't answer when we called to let you know your bill wasn't paid (you seriosuly dont have a voicemail?).
You call in pissed because you think it's not fair, you were going to call your mother today because she's not feeling well and now you can't. You get angry at the agent on the other end of the phone.

1) You're in customer service. You know you are... you know you're going to get yelled at from time to time. It happens. Don't act like "this isn't what i signed up for" because yes, it is.
2) Your job is to help this customer. Let him rant and then do your job. Take a payment and get his service back up. Come on, yes this is partially our fault, but the customer did have a responsibility here as well. He still has a right to be mad... he misses his mom.
3) Stressful call? Take a breather, short walk, talk to your manager, then take the next call.

But no, the TELUS rep calls you an idiot for not calling us when you didn't get your bill, a fuck tart for thinking it's our fault, and ends the call by telling you to go die in a fire! After hanging up on you, the rep goes into the systems and cancels phone/internet/tv JUST to spite you. (to my knowledge this has never happened, just a made up scenario)

This is something that reps with ALL telecommunication companies would just LOVE to do with some people that call in. Do we? NO! Because this is horrible! Doing something like this wouldn't make you awesome, or a hero, it would make you the biggest dick to grace the company you're with.


Now lets return this back to this idiot. After all that's happened with airplane security, 9-11, homeland security, etc. he still has the odacity to pull something like this. Was it worth it? Was getting hit in the head by a piece of luggage worth going to jail?

The sad thing is this guy is going to have massive amounts of support by people who think what he did was commendable. If you can't handle the job you're doing, quit. This is just pathetic.

Also, if the new information coming out about him being the one who started the fight turns out to be true... Fired, fined, jail time should be mandatory... and if anyone on that plane wants to sue him to undue stress (after all, they were on a plane, omg is it a terrorist? I haven't been able to sleep since then)... i wouldn't blame you.

What do you guys think?